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Temporary Customer Service Assistant in Paris at Circor

Date Posted: 6/23/2018

Job Snapshot

Job Description

ORGANIZATIONAL STRUCTURE

BUSINESS:   

LOCATION:   

DIRECT REPORTING:

FUNCTIONAL REPORTING:
 

 

POSITION DETAILS

Position Summary

The Customer Service Representative is responsible for providing and maintaining customer satisfaction by establishing a professional and positive relationship with assigned customers throughout the order cycle of quote, order entry, products and services, and warranty support. 

 

Principal Activities

  • Respond promptly to customer visit requests, calls, emails
  • Ensure sales order information is clearly and accurately conveyed
  • Research inquiries to obtain accurate and effectively documented answers and solutions acceptable to the Customer and CIRCOR.
  • Open communication with team members to share information, knowledge, and expertise
  • Follow established guidelines for participant issue resolution
  • Demonstrate personal ownership for tasks and follow through
  • Work with multiple systems including databases and customer portals (Boeing, Lockheed, Northrop, Parker Hannifin etc.).
  • Foster respect, trust and cooperation with all contacts within and outside of CIRCOR.
  • Perform other duties as assigned

Job Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Must have JDE experience, proactive customer service approach, good inside sales and business development skills with ability to multi-task creatively resolving issues. 
  • Understanding of FAA Repair Operations and associated repair customer, OEM and airline accounts is ideal and will receive additional consideration for this position. 
  • Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts
  • Some customer web portal knowledge of EXOSTAR and other major OEM portals
  • Solid analytical skills and solution-driven thinking
  • Ability to communicate effectively across mediums, audiences, and situations
  • Knowledge of and experience working with customer and industry-specific requirements/standards
  • Thorough knowledge of Word, Excel, Power Point, Visio, Project, and other applicable tools

  Education & Experience

  • High School diploma required. Some college is preferred, but not required

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