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Senior Director, After Sales Management in Corona, CA at Circor Career Site

Date Posted: 10/10/2018

Job Snapshot

Job Description

BUSINESS:   Aerospace and Defense

LOCATION:   Corona, CA

DIRECT REPORTING: A&D Group President

POSITION DETAILS

Position Summary

The Senior Director, After Sales, A&D is a key member of the A&D Group leadership team and will have primary responsibility of leading and coordinating all the A&D after sales business opportunities working closely with the A&D P&L leaders.

The focus of the role is to lead all after sales activities by identifying opportunities in each A&D business and facilitating their execution. Directs and controls all customer service related activities working with each P&L leader, local sales and operations teams, including customer service follow up, service order management and repairs. Provides the highest level of customer service with a sales-minded attitude while developing customer relationships. Fosters customer satisfaction to drive profitable growth.

Principal Activities

  • Train, motivate, and lead after sales teams for each A&D business to achieve set objectives and targets
  • Ensure customer problems are solved quickly
  • Build relationships with suppliers, companies and clients; making sure follow-ups on customers for contract renewals are made
  • Monitor utilization of projects and efficiency of employees
  • Develop programs to attain maximum customer satisfaction
  • Develop and implement annual business plan for after sales globally
  • Maintain contact with key clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies to ensure customer satisfaction and increased returns
  • Liaise with other sales leaders to discuss business plans necessary for enhancing sales performance
  • Develop and optimize support and service processes, tools, and systems
  • Provide periodic reports to A&D Group leadership on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.

 

Job Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Demonstrated leadership, team building and advanced coaching skills.
  • Demonstrated ability to motivate people, assess and develop employee skills.
  • Strong interpersonal and customer intimacy skills
  • Excellent communication skills (internal and external)
  • Strong analytical and problem solving skills.
  • Highly motivated, results oriented, driven.

Education & Experience

  • Bachelor’s Degree in Business Administration, Marketing, Economics or related discipline. MBA / Advanced degree preferred.
  • 15 years’ experience in sales including at least 10 in a leadership position and 5 in after sales management
  • Previous experience in the Aerospace & Defense business required

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities

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