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Customer Service Rep - MRO in Corona, CA at Circor

Date Posted: 4/22/2018

Job Snapshot

Job Description

ORGANIZATIONAL STRUCTURE

BUSINESS:  AFS

LOCATION:  Corona, CA

DIRECT REPORTING: MRO VSL

FUNCTIONAL REPORTING: Customer Service Manager

 

POSITION DETAILS

Position Summary

The FAA Repair Station CSR is responsible for providing and maintaining customer satisfaction by establishing a professional and positive relationship with assigned Circor Aerospace and Defense customers throughout the order cycle of quote, order entry, delivery of FAA Repair Station products and services, and warranty support. 

Principal Activities

  • Respond promptly to customer visit requests, calls, emails
  • Ensure sales order information is clearly and accurately conveyed
  • Research inquiries to obtain accurate and effectively documented answers and solutions acceptable to the Customer and Circor.
  • Open communication with team members to share information, knowledge, and expertise
  • Follow established guidelines for participant issue resolution
  • Demonstrate personal ownership for tasks and follow through
  • Work with multiple systems including databases and customer portals (Boeing, Lockheed, Northrop, Parker Hannifin etc.).
  • Foster respect, trust and cooperation with all contacts within and outside of Circor.
  • Perform other duties as assigned

Job Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Must have JDE experience, proactive customer service approach, good inside sales and business development skills with ability to multi-task creatively resolving issues. 
  • Understanding of FAA Repair Operations and associated repair customer, OEM and airline accounts is ideal and will receive additional consideration for this position. 
  • Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts
  • Some customer web portal knowledge of EXOSTAR and other major OEM portals
  • Solid analytical skills and solution-driven thinking
  • Ability to communicate effectively across mediums, audiences, and situations
  • Knowledge of and experience working with customer and industry-specific requirements/standards
  • Thorough knowledge of Word, Excel, Power Point, Visio, Project, and other applicable tools

 

 

Education & Experience

Education:  High School diploma required. Some college is preferred, but not required. 
Experience:  2-4 years of FAA Repair Station or comparable experience in a high-visibility/high traffic CSR role in Logistics, Aerospace, Defense or related markets.

 

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities 

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