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Applications Engineering Supervisor in Monroe, NC at CIRCOR Career Site

Date Posted: 11/21/2018

Job Snapshot

Job Description


BUSINESS:   Industrial

LOCATION:   Monroe, NC

DIRECT REPORTING:  Director, Project Management & Customer Experience




Position Summary

The Applications Engineering Supervisor will be responsible for all aspects of the Americas Applications Engineering and will be expected to contribute to the alignment of Global standards for the Americas, Europe and Asia; including but not limited to customer specifications, requests for quotes, proposal development, product information, front-line technical support, and special requests.  This position requires a change agent with a proven track record in high-mix, low-volume manufacturing and engineered-to-order (ETO) environments capable of driving process improvement through the application of lean tools.  This position will ensure that end-to-end business practices are aligned with system applications to provide world class application and technical support to our customers.

Principal Activities

  • Build a high-performing team transforming culture to highly customer-oriented & technically savvy with a high degree of results & accountability focus
  • Enhance and strengthen existing daily management practices through strong Key Performance Indicators (KPI) management, failure mode identification, & problem solving
  • Expand individual performance scorecard process and aggressively drive performance improvements
  • Work with functional leadership to develop & execute strategy to streamline end-to-end processes in order to service our customers technical inquiries more effectively
  • Develop & deploy dynamic staffing model to ensure proactive staffing needs are identified in growth environment
  • Establish & drive operational excellence standards () around contract review, order entry, requests for quote, order status, product information, & special requests

Job Requirements


Knowledge Skills & Abilities

  • Must be able to demonstrate strong performance management skill set
  • Exceptional data analytics
  • Experienced in a High-mix/low-volume industrial manufacturing
  • Must understand capacities issues in an “Engineered to Order” environment
  • Demonstrate abilities to perform in a metric driven environment
  • Proven track record as a change agent
  • Experience with lean principles
  • Familiar with Sales & Application tools (CRM, selectors, configurators, etc.)
  • Must be a strong influencer, driven solely by data and facts.
  • A good understanding of ERP systems (preferably IFS & SAP).
  • Valid passport preferred; potential travel both international and domestic, <10%

Education & Experience 

  • Experience is often gained through work in a specific technical field or professional discipline. Their experience may include "lead" responsibilities or other past supervisory experience. Typically requires a minimum level of knowledge that is acquired through a four-year college degree in an applicable field and five years related experience OR equivalent combination of education and experience

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities


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