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Application Engineer in Monroe, NC at Circor Career Site

Date Posted: 10/4/2018

Job Snapshot

Job Description

 

ORGANIZATIONAL STRUCTURE

BUSINESS: Industrial Group

LOCATION: Monroe, NC

DIRECT REPORTING: Customer Care Manager

FUNCTIONAL REPORTING: Customer Care

 

POSITION DETAILS

Position Summary

The Application Engineer is responsible for partnering with our global customers to provide the best pumping solution for their application. We are an Engineer-To-Order (ETO) business. This is a customer-facing position, providing assistance through standard support channels (phone, email, and chat), and working with many customer departments, including Engineering, Purchasing, Project Management, Operations, and General Management.

 

Principal Activities

  • Determine best pumping solution based on the customer’s operating conditions, including pump and motor sizing and selections.
  • Review engineering/technical specifications and ensure our solution is compliant.
  • Serve as the key technical liaison, working cross-functionally with Sales, Engineering, Purchasing, Project Management, Operations, Customer Care, our vendors, and our global resources to modify existing offerings and create custom solutions.
  • Generate timely and accurate request for quotations.
  • Prepares and submits ETO, vendor, and project documents.
  • Assists with order entry of non-standard requests.
  • Create part numbers and bill of materials.
  • Drive continuous improvement rigorously.
  • Create high quality processes and work instructions.
  • Focus on delivering a positive customer experience.
  • Travel is minimal, 10%.

 

 

Job Requirements

CANDIDATE REQUIRMENTS

Knowledge Skills & Abilities

  • Skilled with engineering documents and technical drawings
  • Experience with domestic and international engineering industry standards
  • Self-driven and able to self-manage
  • Strong verbal and written communication skills
  • Continuous improvement and data analysis skills
  • Proficiency with Microsoft Office. Experience with CRM, and ERP software systems preferred.

 Education & Experience

  • Bachelor’s degree in engineering
  • 5 years of combined experience within in Production, Engineering, Technical Support, or Customer Service, with at least 3 years in a technical capacity. Experience with rotating equipment, including centrifugal, screw type, progressive cavity, and gear pumps is strongly preferred. Experience producing technical proposals detailing full scope of supply, evaluation, and acceptability or applicability to customer or industry standard specifications preferred.

 

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities

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