Senior Manager Sales, AFM in Sandy, UT at CIRCOR Career Site

Date Posted: 7/22/2020

Job Snapshot

Job Description

ORGANIZATIONAL STRUCTURE

BUSINESS: Refinery Valves 

LOCATION: South America Region

DIRECT REPORTING: VP Refinery Valves 

 

POSITION DETAILS

Position Summary

The Sr. Manager Sales, AFM will be responsible for customer aftermarket (AFM) technical question responses and coordination and supervision of activities for the DeltaValve and TapcoEnpro products and services in the assigned region with limited direction and oversight. This includes developing relationships with technical teams at customer sites, identifying and developing potential aftermarket sales and service opportunities under guidance from related sales manager, supporting sales initiatives with customers and potential customers through technical expertise and guidance, managing the in-region aftermarket expansion and shop setup work, and managing aftermarket service activities during and between turnaround events.

 

Principal Activities

  • Support AFM sales and service opportunities through technical expertise and guidance
  • Act as technical support resource and funnel for regional refiners, including immediate responses where appropriate as well as coordination of additional technical experts of the product line for the purposes of generating timely responses to customers’ needs
  • Develop AFM opportunities for both brands, to include products and services for spare parts, upgrades, field service support, shop and site supervision, and Long-term Services Agreements (LTSAs) and Master Services Agreements (MSAs) under direction of regional sales managers
  • Manage local, existing install base opportunities to support internal Sales Managers and AFM project work
  • Develop and update client account and industry information
  • Develop and increase aftermarket business by working with sales to jointly develop an effective sales strategy in-region
  • Prepare and update forecasting and meeting reports
  • Update and maintain records and system details in CRM
  • Visit customers to provide support, guidance, and to increase awareness of Company products and services
  • Maintain calendar sharing timing of customer shut-down schedules to proactively identify and coordinate aftermarket service and sales opportunities
  • Generate new equipment and install services business leads
  • Attend service, product, and sales trainings, conferences, and seminars, as assigned
  • Drive the creation, updating, and execution of long-term global strategy plans for in-region AFM customer support, to include strategies for temporary and permanent setups for rebuild shop capabilities located near installed equipment
  • Develop, manage, and lead local labor teams for execution of required refurbishment work either at site or in a shop
  • Leverage aftermarket engineering and technical experts to support local equipment refurbishment planning, execution, reporting requirements, and all other required documentation in support of the efforts
  • Work with functional team to spearhead qualification of local material, fabrication, labor, and machining third party suppliers in advance of work that may be required for equipment refurbishment
  • Support the innovation, cost reduction, growth, for in-region AFM work and creating, managing, and leveraging AFM global customer solutions.
  • Provide formal reporting with the purpose of capturing voice of the customer feedback in support of customer service and technology improvement efforts requiring R&D, engineering, estimating, proposals, and other relevant teams housed in the office

 

 

 

Job Requirements

 

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Knowledge of industry and related processes
  • Ability to work independently, to multi-task, and to work effectively under pressure
  • Ability to stay composed with customers while working in stressful circumstances to maintain customer confidence and keep projects on track
  • Ability to read and interpret drawings and work with other installation instruments
  • Ability to compile and interpret data to prepare detailed reports
  • Strong ability in delivering presentations, negotiating, gaining customer confidence with proven technical knowledge and skills, and executing to business plans
  • Strong time management, organizational, analytical, and customer service
  • Excellent internal and external customer service and interpersonal skills
  • Assertive, driven, and team-oriented attitude and personality
  • Ability to plan, coordinate, and organized flow of work or processes
  • Ability to exercise independent judgment and take initiative in prioritizing, planning, and directing own and others’ work activities
  • Demonstrated drive to continuous improvement
  • Ability to travel extensively, and able to organize and set travel plans for approval

 

Education & Experience

Bachelor’s degree in an engineering or similar technical field preferred, or equivalent, relevant experience required. Additional 10 plus years of related experience, preferably in the oil and gas industry and in a global environment. Experience working with refining and/or coking processes and equipment, specifically in an aftermarket environment preferred. Experience working with customers as a technical expert. Experience and confidence working in Microsoft Office and in database management systems.

 

 

CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities

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