Field Service Tech Specialist in Channelview, TX at CIRCOR

Date Posted: 1/5/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/5/2022

Job Description

Sr. Field Service Specialist 

BUSINESS: Refinery Valves - DeltaValve

LOCATION: Channelview, TX 

REPORTS TO: Sr. Mgr., Services Business Development Hydraulics & Control

 

CIRCOR International (NYSE: CIR) is one of the world’s leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets. The Company has a product portfolio of market-leading brands serving its customers’ most demanding applications. CIRCOR markets its solutions directly and through various sales partners to more than 14,000 customers in approximately 100 countries. The Company has a global presence with approximately 3,200 employees and is headquartered in Burlington, Massachusetts. For more information, visit the Company’s investor relations website at https://investors.circor.com/

 

About CIRCOR Refinery Valves

CIRCOR Refinery Valves consists of two product brands, DeltaValve and TapcoEnpro, offering a diverse range of products and services, mainly for the oil and gas and petrochemical industries.

TapcoEnpro: For nearly seven decades, TapcoEnpro has been the leader in providing severe service, critical flow, high temperature control valves, electrohydraulic actuators and other essential products and services to the global refining and petrochemical industry. Our multi-step process includes research, conceptualization, feasibility assessment, establishing design requirements, preliminary design, detailed design, production planning, and finally production. TapcoEnpro valve and actuator service handles the needs of customers throughout the world with the capability to perform complete valve overhauls in the field with an emphasis on safety, quality, and on time completion.

DeltaValve: DeltaValve is a world leader in the design, engineering, and manufacturing of critical service equipment for delayed coking. Our renowned fully automated coke drum unheading valves have become a global standard for safe, reliable, and easy-to-operate coke drum unheading. This revolutionary technology was the foundation for many other innovations, including the Top Unheading Valve, Retractable Center Feed Injection Device, Planetary Roller Screw Electric Actuator, Isolation Valves that are in-line maintainable, Auto-Switch Coke Boring/Cutting Tools, and other related equipment.

 

POSITION DETAILS

Position Summary

The Sr. Field Service Specialist will be responsible for customer aftermarket (AFM) technical question responses and coordination and supervision of activities for the DeltaValve and/or TapcoEnpro products and services in the assigned region/with the assigned customers with limited direction and oversight. This includes developing relationships with technical teams at customer sites and managing aftermarket service activities during and between turnaround events.

 

Principal Activities

  • Develop, manage, and lead local labor teams for execution of required refurbishment work either at site or in a shop
  • Leverage aftermarket engineering and local and internal technical experts to manage and oversee local equipment refurbishment through planning, installation, testing and recording data, repair, and developing and formalizing written reports, and all other required duties and documentation in support of field project execution and field service repairs
  • Work with functional team to spearhead qualification of local material, fabrication, labor, and machining third party suppliers in advance of work that may be required for equipment refurbishment
  • Support AFM sales and service opportunities through technical expertise and guidance
  • Act as technical support resource and funnel for regional refiners, including immediate responses where appropriate as well as coordination of additional technical experts of the product line for the purposes of generating timely responses to customers’ needa
  • Develop and increase aftermarket business by working with sales to jointly and proactively identify and coordinate aftermarket service and sales opportunities, to include coordinating calendars during planned customer shutdowns

 

Job Requirements

CANDIDATE REQUIREMENTS

Knowledge, Skills & Abilities

  • Knowledge of industry and related processes
  • Ability to work independently, multi-task, and work effectively under pressure
  • Ability to stay composed with customers while working in stressful circumstances to maintain customer confidence and keep projects on track
  • Ability to read and interpret drawings and work with other installation instruments
  • Ability to compile and interpret data to prepare detailed reports
  • Good time management, organization, analytical, and customer service skills
  • Strong internal and external customer service and interpersonal skills
  • Assertive, driven, and team-oriented attitude and personality
  • Ability to plan, coordinate, and organize flow of work or processes
  • Ability to exercise independent judgment and take initiative in prioritizing, planning, and directing own and others’ work activities
  • Demonstrated drive to continuous improvement
  • Ability to travel extensively, manage timely expense reporting, obtain and maintain a valid passport and TWIC card, as applicable to assigned projects, and organize and set travel plans for approval

 

Education & Experience

Bachelor’s degree in engineering or similar technical field preferred, or equivalent, relevant experience required. Additional 3-5 plus years of related experience, preferably in the oil and gas industry and in a global environment. Experience working with refining and/or coking processes and equipment, specifically in an aftermarket environment preferred. Experience working with customers and managing external teams as a technical expert. Experience and confidence working in Microsoft Office and in database management systems.

 

 

CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities