After Market & Channel Manager, China and APAC in Shanghai at CIRCOR Career Site

Date Posted: 7/15/2020

Job Snapshot

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Job Description

主要职责/Primary Responsibilities:

Responsible for organizing, planning and directing the aftermarket business via authorized Channel Partners, which covers the CIRCOR activities to offer and supply customers with spare parts, product replacements and aftermarket services (such as repair, maintenance, claim management). The position holder plays a crucial role in growing CIRCOR’s position in the aftermarket by optimizing external as well as internal activities to drive sustainable aftermarket business growth:

  • Play a proactive role in developing and implementing channel plan, for current and future channel options within General Industrial market China & APAC;
    • Standardize the recruiting process to make sure we have the “right” distributors, systematically, in terms of it’s sales forces, service engineers, infrastructure, warehouse etc. ;
    • Screen the right candidates in the very beginning to drive sales growth in currently served as well as new geographic area;
    • Establish, support, train and manage the distribution and service partner network to support all our product lines;
    • Set up the clear distributor policy including legal contract, conflict control, pricing... etc.;
    • Develop the distribution support program, including product, service, selling skill, negotiation skill, brand activity including distributor’s name card, w/h, delivery van, brochure, workshop etc.;
    • Develop distribution performance scorecard and management process, help to establish the distributor evaluation system and corresponding sales competency evaluation system;
    • Make insightful recommendations to senior management in relation to distribution strategy and organization to ensure undisputed leader in the targeted market;
  • Develop and execute sales growth strategies and initiatives to support the CIRCOR APAC vision and goals, increasing turnover and improving margins in the aftermarket;
    • Manage and optimize the aftermarket customer service team and implement best in class quoting, order entry and order fulfillment processes including inventory planning and response time optimization
    • Manage all warranty/non-warranty issues regarding items such as but not limited to return authorizations, what is considered warranty per our policies, rectify policies when required and develop efficient and sound practices to handle these related issues quickly so as to assure customer satisfaction and to optimize related costs.
    • Assure, then track and monitor customer satisfaction on an ongoing basis. Keep an up to date customer reference list by product line with contact names for sales
  • Develop a high-performing team including channel management, quotation management & service team at every level through objective setting, individual development and regular performance review; drive teams towards quality, delivery, service and responsiveness

Job Requirements

基本要求 / Qualifications Required:

  • Has 5+ years above experience on channel management roles in multiple national companies with scaled business size and scope; Has distribution sales experience is plus;
  • Perennial of experience in aftermarket / service roles
  • Strong leadership competencies and process improvement skills
  • Strong communication, presentation and negotiation skills
  • Customer orientation and experience in winning and keeping customers
  • Focused approach, target oriented and a high degree of engagement required
  • Global mindset and sensitive to business dynamics internally and externally;
  • Strong learning agility and a self-motivator.


教育程度/ Education

  • BS required or higher, prefer to major in Mechanical Engineering (or related discipline) and/or business administration, etc.


语言能力/ Language skills

  • Fluent spoken and written English and Mandarins are required.


工作地点/ Working Location

  • Based in Shanghai China with 20% of domestic and oversea travels.


CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities